Returned Goods Policy Authorization:
Written request must be sent to Backack Gear Inc. listing the Invoice number, Item number, Quantity before any merchandise can be returned. Written authorization must be given by Backack Gear Inc. prior to return of merchandise. Otherwise the merchandise can be subject to refusal at senders expense.
Merchandise Return for Credit:
Only unopened /Saleable cartons will qualify for return/credit. Unless otherwise stated in writing, all returns shall be shipped prepaid to Backack Gear Inc. warehouse.
Credit will be granted as follows:
Defective merchandise at time of receipt 100% credit or replacement
Backack Gear Inc. shipping error 100% credit
Salable merchandise, unopened cartons returned within 75 days with written authorization 80% credit
Salable merchandise, unopened cartons returned with written authorization within 150 days 50% credit
Merchandise unsuitable for resale because of age, condition, obsolescence or expiration date No credit